Ordering and Pricing

Overview of the Order Process

Your order begins when all order details and artwork have been received and finalized. If a paper proof is requested, you will receive it in the next 48 hours. Once you have approved the proof, your order will go into production, which normally takes 5-10 business days depending on the item. (Rush production services are available, many at no charge.) After your order is produced and shipped, the standard ground transit time to Oklahoma is three business days. Rush shipping options are also available.

 

Can you help me find the right item?

Absolutely! Please call us to discuss your project and we will help find the right item for you.

 

What’s included in the price?

All proposals will specify the type of imprint, number of imprint colors, and number of imprint locations. Quantity price breaks are available. Most catalog prices include a one color imprint on one location. Sales tax, freight, setup, reset, Pantone Color Match, and other applicable charges are additional.

 

What is a setup / screen / die / embroidery tape charge?

In order to decorate your item, a special tool such as a screen, die, or embroidery tape is created for decoration. While the type of tool depends on the decoration method, there is normally a setup charge for each one.

 

Is there a setup charge for a repeat orders?

Most setups are stored for two years from your last order date depending on the supplier. The same set up may be used if the artwork is an exact repeat order. There may be a lower priced reset charge to retool the machine for reorders.

 

What is a PMS Color Match charge?

Every item comes with standard imprint colors available at no charge. If you require a specific ink color for your logo, it will be mixed for your order and result in a Pantone Matching System (PMS) color match charge.

 

What is a “Less than Minimum” (LTM) charge?

Since decorated items will be produced specifically for you, manufacturers have minimum order quantity requirements. Although ordering below the minimum order quantity is sometimes possible, it will normally result in a “Less than Minimum” (LTM) charge.

 

Can I cancel or return my order?

You may cancel your order up until the time your order goes into production. Since these items are made-to-order, cancellations after the order enters into production cannot be accepted. Returns can only be accepted for defects in manufacturing and require prior written authorization.

 

Artwork

Where do I send my art?

Please click here to upload your vector art or email it to art@smithdryden.com.

 

What kind of artwork will I need?

In order to produce the best imprint, we will need vector based artwork in one of the following file formats: Adobe Illustrator (.ai), Adobe Portable Document File (.pdf), Encapsulated Post-Script (.eps), or CorelDraw (.cdr). Raster based images such as JPEGs, GIFs, PNGs and other formats are usable but not recommended. 

 

I have never heard of vector or raster based images.  What’s the difference?

In short, a vector based image retains its high resolution no matter how large the image size becomes. A raster based image will lose its sharpness and individual pixels will become apparent as the image size increases. For this reason, vector based images are preferred over raster based images for the best printing results.

 

The only type of artwork I have is a JPEG, GIF, or PNG. Can you use it?

While using a raster based image such as a JPEG, GIF, or PNG is not recommended, we may be able to use it for imprinting. Please send your artwork to art@smithdryden.com for review.

 

What kind of art services do you provide?

We provide basic art services for free! Other art services such as t-shirt design are available for a fee. Please contact us for pricing.

 

Shipping and Delivery

When will I receive my order?

Production time is typically 5 - 10 business days after proof approval.  Certain items may take longer. Rush production services are available, most at no charge. Standard ground transit to Oklahoma is typically 3 business days. Rush shipping is available as well.

 

Can I ship my order to multiple locations?

Yes! Your order can be drop-shipped to multiple locations.  There may be an additional charge.  

 

Can I ship using my own shipping account?

Yes! Please provide your account number and preferred carrier when ordering.

 

Payment

What type of payments do you accept?

We accept cash, check, ACH, Visa, MasterCard, AMEX, and Discover.  Pre-payment with a credit card is required for your first order. 

 

Other questions?  Contact us here.